Frequently Asked Questions

  1. What is replacing CitiBuy and when will it be replaced?

    • On August 8, 2022, the City of Baltimore is launching Workday Supplier Self-Service Portal, which will replace CitiBuy.
    • Effective August 1, CitiBuy will no longer be accessible to suppliers and/or used by suppliers. ​
  2. Who will be able to access the Supplier Self-Service Portal?

    Any supplier contact (registered under an active supplier account) with a username and password will have access to the Supplier Self-Service portal. ​

  3. How does the City of Baltimore define an "active" supplier?

    • Were issued a Purchase Order (PO) and/or Expenditure Authorization (EA) by the City of Baltimore after June 14, 2020
    • Billed an invoice after June 14, 2020
    • Received payment from the City of Baltimore after June 14, 2020
  4. I am an active supplier and I did not receive the email with the username and password on August 8, 2022. Who should I contact for assistance?

    If you are an active supplier but you did not receive the emails with your username and temporary password by August 9, please contact (443) 984-1000 or for assistance.

  5. Are there any browser requirements?

    Google Chrome, Firefox, Microsoft Edge, Opera, and Safari (macOS) are the preferred browsers for using the Supplier Self-Service portal.

  6. I am a prospective supplier. How do I get access to Workday? Which forms are needed for the Prospective Supplier Registration?

    Prospective Suppliers are required to submit a Taxpayer Identification Number, Contact Information, Business Information, and a current signed and dated W-9 form that must be electronically attached to your registration. Visit:

  7. What if I need someone else in my company/organization to provide information?

    As the Primary User, you can add additional users to your company/organization. Please contact (443) 984-1000 or for assistance.

  8. What will I be able to do using Supplier Self-Service Portal?

    Once you register and are confirmed in the portal, you will be able to:

    • View and create invoices from purchase orders
    • Access payment and remittance advice information
    • Maintain master data such as contact info, addresses, and bank accounts
    • Respond to requests for quotes (RFQ)
  9. Will I need to have a Workday account to view open bid opportunities?

    No. Anyone may view open bid opportunities simply by accessing the link on the Workday log-in page.

  10. Several sections ask for information. Will I be required to fill everything in?

    All required information is indicated with a red asterisk (*). All other information is optional. However, there may be some cases when a required question does not apply to you. In these cases, it's best to enter "N/A" in text fields or "0" in the case of numeric fields.

  11. What should I do if I can't access the Supplier Self-Service Portal page?

    Check the browser version you are running. The preferred browsers are Google Chrome Firefox, Microsoft Edge, Opera, and Safari (macOS) are the preferred browsers for using the Supplier Self-Service portal.  Please call (443) 984-1000 or email if you need assistance.

  12. How do I check payment status in the Supplier Self-Service Portal?

    Please view All Apps, then Invoices and Payments, then Most Recent Payments to view the most recent payments.

  13. Will I be able to view other suppliers' data?

    No, you will not be able to view other suppliers’ data; and they cannot view your data.

  14. I am a Minority Business Enterprise (MBE)/Woman Business Enterprise (WBE) /Small Business Enterprise (SBE)/etc. How can I do business with the City of Baltimore?

  15. Are training resources available for the Supplier Self-Service Portal?

    Yes, training resources are available on the Doing Business with the City website.